Gym Fly

Privacy Policy

Orders placed at gymfly.com are secure. The gymfly.com web servers are equipped with industry standard Secure Sockets Layer (SSL) data encryption technology that enables anyone using an SSL-compatible browser (such as Internet Explorer, Mozilla Firefox, America On-Line or Netscape Navigator) to send and receive data from our server in encrypted form. All GymFly.com Internet hardware is maintained on our dedicated secure servers only accessible to authorized GymFly.com employees. When you click on "checkout," our server will automatically transfer you into secure mode if supported by your browser. Most browsers give an indication that you have a secure connection by showing a closed lock in the status bar at the bottom of the browser window. In all cases, the displayed URL will show “https” instead of “http”. If you get an error when you try to enter secure mode, it may be that you have an incompatible browser or you are behind a firewall that does not support encrypted transmissions. You may need to contact your ISP or system administrator to resolve these problems. GymFly.com is Geotrust Authenticated.  GeoTrust is an independent, third-party company engaged in the development of digital trust. GeoTrust provides authentication of Internet services, digital identity and intellectual property. By clicking on the GeoTrust logo, the GeoTrust website will serve up a web page that confirms that GymFly.com is "GeoTrust Authenticated." In order to process your order efficiently or to send you the correspondence you request, we will need to collect certain information from you. This information may include your name, address, phone number, e-mail address, or credit card number and expiration date, which will not be shared with third parties. On rare occasions, we may disclose specific information upon governmental request in order to assist with fraud protection or investigation. 

E-Mail - We do not and will not share your e-mail address with third parties. When you order online, you will receive confirmation e-mails and, in some cases, a follow-up e-mail asking to rate your experience.  You can also opt into our monthly newsletter to receive information on new products, specials and discount codes.

Mailing Address - This Information is not provided to any other agencies or companies for marketing or commercial purposes.

Use of Cookies - GymFly.com uses "cookies," small files stored by your browser to store the contents of your shopping basket between visits. We also use cookies for site traffic information, to indicate your account login status as well as remembering your search and navigation preferences. Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent cookies. If you disable cookies on your browser, our shopping basket will not be able to log you in, so please phone your order Toll Free at 1-888-666-0417 Mon - Fri 9:00am to 5:00pm (MST).

Making Changes - You may update or change information related to your GymFly.com account by e-mailing us at support@gymfly.com with any address or billing changes you need to make. If you have additional questions about our Privacy/Information use policy, please contact us at support@gymfly.com. Please note: This GymFLy.com Privacy Policy & Information Use Policy does not cover information that is inherent to the operation of the Internet and therefore beyond the control of GymFly.com, and is not to be applied in any manner contrary to applicable law or governmental regulation. This policy is subject to change at any time.

Terms of Use

Welcome to the GymFly.com, LLC Company' site (the "Site"). These “Terms of Use” apply to your access and use of our Site, so please read them carefully. They do not alter in any way the terms or conditions of any other written or online agreement you may have with us. We reserve the right to change or modify any of the terms and conditions contained in these Terms of Use or any policy or guideline of the Site or our services (the "Services"), at any time and in our sole discretion. If the Site Terms of Use are changed, we will post the new terms on the Site and change the version number accordingly. Any changes or modification will be effective upon posting of the Site Terms of Use as revised, and your use of the Site or the Services following the posting of such changes or modifications will constitute your acceptance of the site Terms of Use as revised. BY ACCESSING, BROWSING, AND USING THIS SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS DESCRIBED HEREIN AND ALL POLICIES AND GUIDELINES INCORPORATED BY REFERENCE.     

We grant you a limited license for personal use only of the Site. Such grant does not include, without limitation: (a) any resale or commercial use of the Site or content therein; (b) the collection and use of any product listings or descriptions; (c) making derivative uses of the Site and its contents; or (d) use of any data mining, robots, or similar data gathering and extraction methods. Except as noted above, you are not conveyed any right or license by implication, or otherwise in or under any patent, trademark, copyright, or proprietary right of GymFly.com, LLC or any third party. You may not use, frame or utilize framing techniques to enclose any of our trademarks, logos or other proprietary information (including the images found at this Site, the content of any text or the layout/design of any page or form contained on a page) without our express written consent. Further, you may not use any meta tags or any other "hidden text" utilizing a GymFly.com or Built-e name, trademark, or product name without our express written consent. Any unauthorized use of this Site will terminate the permission or license granted by these Site Terms of Use and may violate applicable law including copyright laws, trademark laws (including trade dress), and communications regulations and statutes. All violators will be prosecuted to the fullest extent allowed by law.

GymFly.com, LLC cannot be held responsible for any typographical errors or misinterpretation of policies within www.gymfly.com and reserves the right to change prices and policies at anytime without prior notice of any kind. GymFly.com, LLC is not responsible for health and fitness claims or any guarantees made by manufacturers for any of their products. All guarantee issues and concerns related to products must be handled through the specific product manufacturer and/or their parent company.

If you have any question regarding the use of the Site, please contact GymFly.com, LLC by emailing support@gymfly.com or calling Toll Free 1-888-666-0417. You can also refer to our FAQ’s, “Frequently Asked Questions”.

Shipping / Return Policy

All domestic residential orders will be shipped UPS ground**. All Military/PO Box/Alaska/Hawaii orders will be shipped USPS Priority Mail. All USPS shipping charges will be calculated by GymFly.com and added to the order. Any address changes, cancellations or delivery interceptions to processed orders will incur a $10.00 charge. All orders returned to GymFly.com due to an incorrect address or order cancellation will be subject to a $10.00 charge and a 10% restocking fee.

If you desire to return a product please contact GymFly.com with the following information:
• Invoice number
• Product description, item # and quantity
• Dates of purchase (all returns must be must be within 60 days of purchase)
• Reason for return (damage, incorrect, customer error end user, etc)

When GymFly.com receives the above four items we will issue an RA#. The RA# will be provided within 36 hours. It is required that the end-user marks the outside of returned boxes with the RA #; Packages without RA #'s clearly marked on packages will be refused.
All returns must be mailed within 45 days from when customer receives RA #.
Customers are responsible for shipping charges on products being returned due to customer error or end-user dissatisfaction.
In the event of missing products, GymFly.com must be contacted within 24 hours.
No COD returns will be accepted.
A 10% restocking fee will be applied to all end user returns.
Returned merchandise must not be marked in any manner and must be in a resalable condition.
Closeout and Discontinued items may not be returned.
No Cash refunds given on returns.
Please address all returned packages to the nearest location:

Thor Fulfillment East
ATTN: RETURNS
11401- Granite St. Suite H
Charlotte, NC 28273

Thor Fulfillment West
ATTN: RETURNS
4403 E. Central Ave. Unit #101
Fresno, CA 9372

Damages

GymFly.com is not responsible for damages due to elements out of its control, such as melted bars (see available Cold Packs). We will not ship drinks in glass containers. Customers must contact GymFly.com regarding damages within 24 hours of delivery.

Cold Packs

Cold Packs are available upon request to prevent products from melting. GymFly.com will not accept returns on melted products. A $9.00 fee will be added to all orders requesting cold packs.

Out-of-Stock Product Policy

Inventory availability is not guaranteed. Customer will be notified via e-mail regarding out-of-stock products. Split shipments are available upon customer approval in the event the order cannot be shipped complete from one warehouse.

 Order Processing

Returns and out-of-stock policies are on invoice. GymFly.com is unable to make any alterations to orders after they have been submitted. 

Order Cancelation

Order cancellation requests must be emailed to GymFly.com within 30 minutes of the submission of the original PO. GymFly.com cannot guarantee any cancellations received after 30 minutes of the submission of the original PO (purchase order).

PLEASE NOTE: Product image(s) available online are representative of the product offered but may not have the exact attributes. Please read product description for the specific attributes of the product.

PLEASE NOTE: The information provided on GymFly.com is intended for reference only. While we attempt to keep our information accurate, we cannot guarantee it is an accurate representation of the latest formulation of the product. If you have any concerns, please visit the vendor's web site.
**GymFly.com gladly accepts AMEX, DISC, VISA, MasterCard and PayPal ** List of items unable to ship is subject to change without notice.